Cancellation Policy

Last updated: · Draft starting-point policy — see the notice at the bottom before publishing.

Free cancellation window

Cancel within 48 hours of booking, and more than 14 days before check-in, for a full refund.

Standard cancellation

• 14+ days before check-in: full refund, less any payment processing fees.
• 7–13 days before check-in: 50% refund of the total stay cost.
• Within 7 days of check-in: no refund, unless the dates are successfully re-let, in which case we'll refund what we receive less reasonable costs.

Changes to your booking

Need to shift your dates? Message us as early as possible — we'll always try to move your stay free of charge, subject to availability, rather than cancel outright.

Cleaning fee

The cleaning fee is non-refundable once your stay has begun, but is fully refunded if you cancel before check-in under the terms above.

Exceptional circumstances

If you need to cancel due to a documented medical emergency or a Foreign, Commonwealth & Development Office travel advisory covering your journey, contact us directly — we review these on a case-by-case basis outside the standard terms.

How to cancel

Email or WhatsApp us with your booking reference and we'll confirm your refund amount and timeline, typically processed within 5–10 working days.