Privacy Policy

Last updated: · Draft starting-point policy — see the notice at the bottom before publishing.

What we collect

When you make an enquiry or booking, we collect the information you give us directly: name, email, phone number, preferred dates, number of guests, and any message you send. If you book and pay, our payment processor also handles your card details — we never see or store full card numbers ourselves.

How we use it

• To respond to your enquiry and manage your booking, including pre-arrival information and check-in instructions.
• To communicate with you about your stay via email, phone or WhatsApp.
• To meet our legal and accounting obligations (e.g. retaining booking records).
• To improve our service — we don't use your data for third-party marketing.

Who we share it with

We share the minimum necessary data with: our payment processor (to take payment), our cleaning/housekeeping team (guest names and stay dates only, to prepare the villa), and legal or regulatory authorities where we're required to by law. We do not sell your data to anyone.

How long we keep it

We retain booking and enquiry records for as long as needed to fulfil the stay, resolve any disputes, and meet UK tax record-keeping requirements (typically up to 6 years for financial records).

Your rights

Under UK GDPR, you can ask us to access, correct, delete, or export the personal data we hold about you, or object to how we use it. Contact us using the details below and we'll respond within one month.

Cookies

This site does not currently use tracking or advertising cookies. If that changes, this policy will be updated and a cookie banner will be added.

Contact

Questions about this policy? Reach us at the contact details on our Contact page, or by phone/WhatsApp on 07854 501314.